Support

What is the study tools URL?

Practical CPP Study Tools

Forgotten Username or Password

On the login screen click on the link for “Forgotten your username or password?” Follow the on screen instructions. Accounts from the old website do not roll over to the new website. If you haven’t set up an account on the new website the forgotten username or password link will not work. You must contact me.

How do I find my Enrollment Key?

Your enrollment key is included in the instructions you received for setting up your account.

My Enrollment Key isn’t working

The enrollment key is case sensitive. If you’ve copied and pasted it, make sure you haven’t picked up an extra space at the end.

Mobile Access

Download the free Moodle app from the App Store or Google Play. With the app you can access the flashcard/quizzes online or offline using the same login credentials you use for the website.

I can’t figure out the answer to a quiz question. Why don’t you provide the calculations? If I contact you will you explain it to me?

It’s important to remember these products are for self-study. The quizzes are meant to test your readiness for the certified payroll professional exam. If you get a question wrong review the pertinent sections in the CPP study guide until you can answer the question correctly on your own. To pass the exam you need to be able to recognize and apply multiple concepts to perform the calculation for a question.

If you’re convinced that the correct answer in the quiz is actually wrong, please contact me and I’ll look into it. We are all human after all.

I wasn’t able to take my exam during the testing period as I originally planned or I didn’t use the products I purchased. Will you send me your new edition for free or at a discounted price?

Each edition of my products is sold separately. The only discount I offer is the bundle discount for buying the ebook and online study tools together. Some customers buy the new edition every year to use as a reference.

My CPP study system the most affordable quality product on the market. The APA charges $399 to members for their online book. Non-APA members pay hundreds more. APA’s practice quizzes are $30 for just 50 questions.

I previously bought just the Practical CPP Study Guide or just the Practical CPP Online Study Tools. Can I purchase your other product now and take advantage of the bundle discount?

The bundle discount is only available when you purchase the ebook and flashcard/quizzes in the same transaction.

Transferring the eBook to Another Device.

You can keep a copy of the ebook for your own personal use on your computer and on a tablet. If the file size exceeds your mail server’s limits, transfer the eBook using Dropbox. A dropbox account and the dropbox app are both free. For more information on Dropbox please visit their website.

Continuing Education.

Once you have earned your CPP designation, you must accumulate recertification credit hours (RCH) in order to recertify after the 5 year certification period. If you don’t have a company to pay for your continuing education, the cost to you can be significant.

I started a group on LinkedIn.com called Payroll Continuing Education. The purpose of this group is to be a place where CPPs can share information on upcoming free webinars that they have confirmed qualify for RCH. I encourage you to join the group so we can all help each other affordably meet the CPP continuing education requirement.

Need more information? Complete this form to get my email address.