Support

What is the study tools URL?

Practical CPP Study Tools

I released an upgraded online study tools website in Oct 2021. If you have an active Fall 2021/Spring 2022 subscription please contact me for a free upgrade to the new site. Scroll to the bottom of the support page and fill out the form to get my email address.

Forgotten Username or Password

On the login screen click on the link for “Forgotten your username or password?” Follow the on screen instructions.

How do I find my Enrollment Key?

After your purchase of The Practical CPP Study Tools you received an email with a link to instructions for setting up your account. Your enrollment key is included in those instructions.

My Enrollment Key isn’t working

The enrollment key is case sensitive. If you’ve copied and pasted it, make sure you haven’t picked up an extra space at the end.

Mobile Access

Download the free Moodle app from the App Store or Google Play. With the app you can access the flashcard/quizzes online or offline using the same login credentials you use for the website.

I can’t figure out the answer to a quiz question. Why don’t you provide the calculations? If I contact you will you explain it to me?

It’s important to remember these products are for self-study. The quizzes are meant to test your readiness for the exam. If you get a question wrong review the pertinent sections in the study guide until you can answer the question correctly on your own. To pass the exam you need to be able to recognize and apply multiple concepts to perform the calculation for a question.

If you’re convinced that the correct answer in the quiz is actually wrong, please contact me and I’ll look into it. We are all human after all.

I wasn’t able to take my exam during the testing period as I originally planned or I didn’t use the products I purchased. Will you send me your new edition for free or at a discounted price?

Each edition of my products is sold separately. The only discount I offer is the bundle discount for buying the e-book and online study tools together. Some customers buy the new edition every year to use as a reference.

My CPP study system the most affordable quality product on the market. The APA charges $390 to members for their physical book. Non-APA members pay hundreds more. APA’s practice quizzes are $30 for just 50 questions.

I previously bought just the ebook or just the online study tools. Can I purchase your other product now and take advantage of the bundle discount?

The bundle discount is only available when you purchase the ebook and flashcard/quizzes in the same transaction.

Transferring the eBook to Another Device.

You can keep a copy of the ebook for your own personal use on your computer and on a tablet. If the file size exceeds your mail server’s limits, transfer the eBook using Dropbox. A dropbox account and the dropbox app are both free. For more information on Dropbox please visit their website.

Loading to iPad or iPhone.

To load the PDF directly to your iPad or iPhone after purchase:

Step 1: Open your purchase confirmation email in your mail app. This is the email that contains the link to download the PDF.
Step 2. Click on the link in the email, Safari will open. Click where indicated to download the ebook. The ebook will display in Safari. At this point, you must save it to Apple Books. If you don’t, you will not be able to access the ebook again.
Step 3. Click on the Share Icon (a square with an arrow pointing up) and a popup window will open. Select “Copy to Books”. You can now access the ebook via the Apple Books app.

If you have already saved a copy of the PDF to your computer:
Add the PDF to the Apple Books app on your Mac. Then sync your iPad to your computer and the PDF will also appear in Apple Books on your iPad. Before syncing, check your sync settings to make sure you have selected to sync Books.

Loading to an Android phone.

To view the ebook on your Android phone you must have a PDF reader app installed. You can find available PDF readers in Google Play.

I don’t have access to an Android so can’t give you step-by-step download instructions here but imagine the process would be similar to the iPad/iPhone instructions above.

Continuing Education.

Once you have earned your CPP designation, you must accumulate recertification credit hours (RCH) in order to recertify after the 5 year certification period. If you don’t have a company to pay for your continuing education, the cost to you can be significant.

I started a group on LinkedIn.com called Payroll Continuing Education. The purpose of this group is to be a place where CPPs can share information on upcoming free webinars that they have confirmed qualify for RCH. I encourage you to join the group so we can all help each other affordably meet the CPP continuing education requirement.

Need more information? Complete this form to get my email address.