Support

I wasn’t able to take my exam during the testing period as I originally planned. Will you send me your new edition for free or at a discounted price?

Each edition of my products is sold separately. I put a considerable amount of time and effort into updating everything based on law changes that have occurred within the year. The only discount I offer is the bundle discount for buying the e-book and the online study tools together.

My CPP study system is already the most affordable quality product on the market. The APA charges $330 to members for their physical book. Non-APA members pay hundreds more. APA’s practice quizzes are $30 for just 50 questions.

How do I find my Enrollment Key?

After your purchase of The Practical CPP Study Tools you received an email with a link to instructions for setting up your account. Your enrollment key is included in those instructions.

My Enrollment Key isn’t working.

The enrollment key is case sensitive. If you’ve copied and pasted it, make sure you haven’t picked up an extra space at the end.

Transferring the eBook to Another Device.

You can keep a copy of the ebook for your own personal use on your computer and on a tablet. If the file size exceeds your mail server’s limits, transfer the eBook using Dropbox. A dropbox account and the dropbox app are both free. For more information on Dropbox please visit their website.

Loading to iPad or iPhone.

To load the PDF directly to your iPad or iPhone after purchase:

Step 1: Open your purchase confirmation email in your mail app. This is the email that contains the link to download the PDF.
Step 2. Click on the link in the email, Safari will open. Click where indicated to download the ebook. The ebook will display in Safari. At this point, you must save it to Apple Books. If you don’t, you will not be able to access the ebook again.
Step 3. Click on the Share Icon (a square with an arrow pointing up) and a popup window will open. Select “Copy to Books”. You can now access the ebook via the Apple Books app.

If you have already saved a copy of the PDF to your computer:
Add the PDF to the Apple Books app on your Mac. Then sync your iPad to your computer and the PDF will also appear in Apple Books on your iPad. Before syncing, check your sync settings to make sure you have selected to sync Books.

Loading to a Kindle.

The instructions below come from Amazon’s website. I don’t own a Kindle so if you have more questions about loading a PDF file to your Kindle, I would suggest checking Amazon’s help or the documentation that came with your Kindle.

Built-in PDF reader for Kindle
Your Kindle (2nd Generation or later) device can display PDF documents without losing the formatting of the original file. Send PDF documents directly to your Kindle device (via your Send-to-Kindle address), or drag and drop PDF files from your computer to your Kindle device via USB. You can also magnify PDFs by viewing them in landscape mode.

Loading to an Android phone.

To view the ebook on your Android phone you must have a PDF reader app installed. You can find available PDF readers in the Play Store.

I don’t have access to an Android so can’t give you step-by-step download instructions here but imagine the process would be similar to the iPad/iPhone instructions above.

Continuing Education.

Once you have earned your CPP designation, you must accumulate recertification credit hours (RCH) in order to recertify after the 5 year certification period. If you don’t have a company to pay for your continuing education, the cost to you can be significant.

I have been finding more and more free webinars available which will qualify for RCH. Generally, you must check with the APA certification group to confirm whether or not a particular webinar qualifies.

I’ve started a group on LinkedIn.com called Payroll Continuing Education. The sole purpose of this group is to be a place where CPPs can share information on upcoming free webinars that they have confirmed qualify for RCH. I encourage you to join the group so we can all help each other meet the CPP continuing education requirement in the most affordable manner.

Need more information? Complete this form to get my email address.